EA Passer – Refund Policy

Last Updated: 8 January, 2025

This Refund Policy outlines the conditions and procedures under which E.A. SERVICES, INC. (“EA Passer”) provides refunds for its digital products and services. By purchasing any of our packages, you agree to the terms outlined below. We encourage all users to read this policy thoroughly prior to making a purchase.

1. General Overview

EA Passer offers two primary service packages:

  • EA Package (automated trading bot)

  • Manual Pass Service (managed account challenge pass service)

Each of these services is subject to separate refund conditions due to the nature of their delivery and the risks involved.

2. EA Package Refund Policy

2.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on the EA Package under the following conditions:

  • A refund request is submitted within 30 calendar days from the date of purchase.

  • The EA software has not been used to violate prop firm terms or abused (e.g., license sharing, overuse outside permitted accounts).

  • The customer has experienced verifiable technical issues that our support team is unable to resolve.

  • The EA has failed to perform as advertised (i.e., it does not maintain trading conditions such as risk limits or fails to execute trades due to internal errors).

2.2 Ineligible for Refund

  • Refunds will not be granted for user error, misuse, or failure to follow setup instructions.

  • Refunds will not be granted if prop firm account failures are caused by incorrect user settings or external market conditions.

  • The EA Package does not include fail protection. Failure to pass a challenge using the EA is not grounds for a refund unless a qualifying technical fault is identified.

2.3 Refund Process

  • Refunds are issued in the same cryptocurrency used for the original payment.

  • Refund amounts may be adjusted to reflect network gas fees or conversion losses.

  • Users must submit a refund request to support@eapasser.com with the subject line: “EA Package Refund Request – [Your Order ID]” and provide relevant evidence.

3. Manual Pass Service Refund Policy

3.1 Fail Protection Guarantee

EA Passer provides a full service fee refund for the Manual Pass Service if the challenge is failed due to trading decisions made by our team.

Refunds are valid under the following conditions:

  • The customer has not interfered with the trading account during the challenge (manual trades, altered credentials, etc.).

  • The challenge has failed solely due to our trading activity and not due to account inactivity, prop firm disqualifications, or user error.

  • The challenge was active and funded, and the user submitted correct login credentials.

  • The customer has complied with all instructions and guidelines provided at the time of onboarding.

3.2 Exclusions

  • The refund does not cover the challenge fee paid by the customer to any third-party prop firm. We only refund the amount paid directly to us for the Manual Pass Service.

  • Refunds are not applicable in the event of cancellation, change of mind, or strategic disagreement after the account has been submitted and trades initiated.

3.3 Refund Process

  • Users must email support@eapasser.com with their Order ID, proof of account failure, and confirmation of non-interference.

  • Refunds are issued in crypto to the original wallet address unless otherwise requested.

  • Processing time may vary from 3 to 7 business days depending on claim review.

4. Split Payments and Partial Refunds

For customers on split payment plans:

  • If a qualifying refund event occurs after the first installment but before the second, we will refund only the amount paid up to that point, not the full service value.

  • If a refund is requested after both installments are paid, and all refund conditions are met, the full service fee is eligible.

  • Failure to complete split payments by the agreed deadline will result in revocation of access, and no refunds will be issued for prior payments.

5. Denied Refunds and Appeal Process

If your refund request is denied:

  • You will receive a detailed explanation by email.

  • You may file an appeal within 5 business days by replying with additional information or clarification.

  • All appeals are reviewed by a senior operations team member for final resolution.

6. Final Notes

  • EA Passer maintains full discretion in interpreting refund eligibility based on documentation, user behavior, and system logs.

  • This Refund Policy may be updated from time to time, and the latest version will always be accessible on our official website.

For any questions or concerns regarding refunds, please reach out to our support team directly via email or Telegram.

Contact Info:
E.A. SERVICES, INC.
5571 W Everett Ave, Fresno, CA 93722
Email: support@eapasser.com
Telegram: @eapasser